TelKosh Global Communications
This Privacy Policy describes how TelKosh Global Communications ("TelKosh", "we", "our", or "us") collects, uses, stores, shares, and protects personal information across all our products and services, including SMS, SMPP, WhatsApp Business API, RCS messaging, and all other communication solutions offered globally. By using our website, platform, or services, you acknowledge that you have read and understood this Privacy Policy and agree to the handling of information as described herein.
TelKosh collects personal information that you voluntarily provide to us when using our website, creating an account, submitting an inquiry, or interacting with our services. This information may include your name, company name, phone number, email address, country, service interest, transactional data, communication logs, and any additional details provided through our lead collection channels. We also collect technical information automatically through cookies, analytics tools, and log files to enhance user experience and maintain system security.
We process personal information strictly for legitimate business purposes, including providing requested communication services, managing user accounts, responding to inquiries, delivering technical support, improving platform performance, monitoring usage patterns, complying with regulatory obligations, and maintaining the security and integrity of our systems. We also use customer information for service updates, billing, compliance requirements, business analytics, and to communicate relevant offers where permitted by law.
TelKosh processes personal information under various legal bases, including contractual necessity, legitimate business interests, compliance with applicable communications and data protection laws, and your explicit consent when required. Where laws differ by jurisdiction, the relevant legal basis will be determined according to the region in which the client or TelKosh entity operates.
We implement strict administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, alteration, or misuse. Security measures include encryption, access control, audits, monitoring systems, and industry-standard data protection practices. While TelKosh takes reasonable precautions, no method of transmission over the internet is entirely secure, and users acknowledge this inherent risk.
TelKosh does not sell personal information to third parties. However, we may share data with trusted service providers strictly for operational purposes, including CRM partners such as LeadSquared, hosting providers, compliance authorities, and communication gateways. All third parties are contractually required to maintain confidentiality and comply with relevant data protection laws. We may also disclose information when legally required by government authorities or as necessary to protect our rights, users, and operations.
Due to the global nature of our services, personal information may be transferred to or accessed by TelKosh branches or partners located in the UAE, Bahrain, or other jurisdictions where we operate. Transfers are conducted in compliance with applicable international data protection laws. When processing is related to a client in a specific country, the laws of that country or the laws governing the TelKosh office responsible for that region will apply.
TelKosh retains personal information only for as long as is necessary to fulfill the purpose for which it was collected, comply with legal and regulatory obligations, enforce agreements, resolve disputes, or support legitimate business operations. Retention periods may vary according to jurisdictional requirements and the nature of the services provided.
Depending on local laws, users may have the right to access, correct, update, or request deletion of their personal information. Users may also withdraw consent where applicable, restrict processing, or request a copy of their data. All such requests may be submitted to support@telkosh.com, and TelKosh will respond within the timeframes mandated by applicable laws.
Our website uses cookies, analytics tools, and similar technologies to improve functionality, enhance user experience, and analyze performance. Users may modify browser settings to restrict or disable cookies, although certain features may become unavailable as a result.
TelKosh’s services are not directed toward individuals under the age of 18. We do not intentionally collect personal information from minors. If such information is discovered, we will take steps to delete it promptly.
TelKosh complies with applicable data protection, telecommunications, and privacy laws in all regions where we operate. For clients located in Bahrain or other countries where TelKosh maintains local offices or legal representation, data processing will be governed by those local laws unless otherwise stated in a contractual agreement.
TelKosh reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. Updated versions will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
TelKosh – Global Communications
Aspect Tower – 2504, Business Bay
Dubai, United Arab Emirates
Email:
support@telkosh.com